This Privacy Policy (“Privacy Policy”) describes how Vitabrid collects, uses and shares Personal Data (as defined below) provided by you when you use our Website and/or order Goods from us. This Privacy Policy also applies to any of our other websites that post this Privacy Policy and shall be read in conjunction with our Cookie Policy and our Terms of Use. Capitalized terms not defined in this Privacy Policy are defined in the Terms of Use.

By using our Website and/or ordering any Goods and/or registering an account with us, you are accepting the terms of this Privacy Policy and are consenting to our collection, use, disclosure, retention and protection of your Personal Data as described in more detail herein. We reserve the right to amend this Privacy Policy at any time without prior notice to you. It shall be your sole responsibility to review this Privacy Policy periodically and update yourself of any changes that may have been made. By continuing to use our Website and/or ordering any Goods, you are accepting the terms of this Privacy Policy in full. Should you not agree to the any of the terms of the Privacy Policy, you should stop using our Website and delete any account you have with us immediately.

WHAT IS PERSONAL DATA?

We collect Personal Data about you and any devices that you use when you create an account with us, add data to your account, correspond with us, place an order for Goods with us, or otherwise generally access our Website. We may also receive Personal Data about you from other sources which Personal Data we may add to the data we get from your use of our Website.

Personal Data” includes any data which may be used to identify or contact you, including but not limited to, your name, address, telephone number, email address, gender, date of birth, nationality, occupation, username, password and/or any other data which may be necessary for you to complete an order with us. Personal Data shall not include aggregated data or data that, by itself, does not permit the identification of individual persons. 

THE PERSONAL DATA THAT WE COLLECT

We automatically collect Personal Data about you and the device that you use to access our Website from, when you create and log into an account with us, place or complete an order with us, communicate with us, or access our Website.

Personal Data may be transmitted to us:

  • When you create an account, or place an order for Goods with us. This information is collected and necessary to deliver your order to you and/or communicate with you regarding any order that you may have made. Additional information may be necessary to clear customs and/or track packages of the Goods (such as tracking numbers and tracking updates). Information may be provided through a web form, when you update or add data to your account, or when you correspond to us regarding any Goods, services, this Website or your account.
  • When you browse our Website, or create an order with us, order-based content is generated or connected to your account as a result of an order that you are or have been involved in (such as adding Goods to your cart, the Goods that you’ve visited or clicked-on, your previous order history, your chosen preferences, how long you spent on each page, access times and Personal Data about your general use and navigation of our Website).
  • When you place an order for Goods through our Website, depending on the type of payment method you have selected, it will be necessary for us to collect financial data from you (such as your credit card details and billing address) in order to process the payment for your order.

 

  • When you access our Website through an electronic device connected to the internet, data about the device that you use to access our Website will be transferred to us. This may include connection data such as the Internet protocol (IP) address and other device connection information such as browser type, version, time zone settings, browser plug-in types, operating systems, purchase history and Uniform Resource Locator (URL) clickstream to, though, and from, our Website, including date and time, cookie number, information about the Goods that you have viewed, the Website you visited before our Website, and/or the Goods that you have searched for.
  • Through third party providers.

We may collect additional data required by applicable laws to collect and process an order for Goods to authenticate or identify you and/or to verify that the Personal Data that we have collected about you is correct.

We will only gather Personal Data that is relevant for the purposes for which it will be used and will not gather excessive or unnecessary information or Personal Data about you. We will take reasonable steps to ensure that the Personal Data we collect about you is reliable, accurate, complete, and current, always bearing in mind its intended purpose. You have a responsibility to keep the Personal Data that you provide to us updated and we will take reasonable steps to facilitate this. 

COOKIES

We may use cookies, web beacons, unique identifiers and similar technologies to collect data about the pages that you view, the links that you click on and other actions you may take while using our Website, when accessing our advertising material and/or through your communications with us. You can find out more about this in our Cookie Policy by clicking here.

OUR USE OF YOUR PERSONAL DATA

We use the Personal Data that we collect about you to:

  1. arrange delivery of the Goods;
  2. operate, maintain and improve our Website, Goods and services;
  3. give you access to your purchase history, saved items and other features of our Website;
  4. communicate with you about an order or your account;
  5. communicate with you about promotions, upcoming events or other news about our Goods and services;
  6. Send you data including confirmations, invoices, technical notices, updates, security alerts, support and other administrative messages;
  7. provide you with a personalized experience when you visit our Website with regards to content and advertising;
  8. provide you with customer service; and
  9. detect, prevent, mitigate and investigate fraudulent or illegal activities.

Your Personal Data may be transferred to other group companies or to service providers that are performing services for Vitabrid or acting as our agents. These group companies or service providers may be located in a country outside of your country of origin, where you placed your order and/or where you are requesting to have your Goods delivered. We will require that any such group companies or service providers agree to keep your Personal Data secure and confidential, use it only for the purposes for which it has been provided and use it only in accordance with our directions subject always to the provisions of this Privacy Policy. You expressly consent however, to your Personal Data being transferred and processed by group companies or services providers in any other country as necessary to deliver your Goods or provide other services through our Website.

SAFEGUARDING YOUR PERSONAL DATA

 

We take precautions to protect your Personal Data. We have policies that forbid our employees or anyone having access to your Personal Data from using or disclosing your Personal Data in an inappropriate or unlawful manner and maintain security measures to safeguard your Personal Data from unauthorized access, misuse, alteration, loss or destruction. We shall not collect, use, disclose or transfer your Personal Data except as described in this Privacy Policy unless you give us your permission to collect, use, disclose or transfer it for any other purpose.

SUPPLEMENTAL PERSONAL DATA

We may supplement the Personal Data we collect about you with data from third parties (such as additional contact data, credit check data and data from credit bureaus) always subject to applicable laws.

SOCIAL MEDIA

We may allow you to share data with social media sites or use social media sites to create your account or to connect your account with a social media site. These social media sites may give us automatic access to Personal Data retained by them about you (e.g. content viewed by you, content liked by you and data about the advertisements you have been shown or may have clicked on). You control the Personal Data you allow us to have access to through the privacy settings on the applicable social media site and the permissions you give us when you grant us access to your Personal Data from that social media site. By associating an account managed by a social media site with your account and authorizing us to have access to this data, you agree that we may collect, use and retain the data provided by these social media sites in accordance with this Privacy Policy.

THIRD PARTY PERSONAL DATA

If you give us Personal Data about someone else, you must do so only with their explicit and prior consent. You have to inform them how we collect, use, disclose and retain their Personal Data according to this Privacy Policy. You may not however, violate the privacy of any third party, either by imitating them, attempting to access their account, or otherwise infringing any other applicable privacy laws. You are prohibited from any kind of identity theft or fraud. You may not set up an account as any third party, using any third party’s Personal Data and/or communicate with us as such third party.

SHARING YOUR PERSONAL DATA

We may disclose your Personal Data:

  1. to help detect and prevent potentially fraudulent and illegal acts, violations of this Privacy Policy or our Terms, data security breaches and solicitation of Personal Data and/or private information;
  2. to third party service providers to help us deliver our Goods or provide associated services (for example, delivery services, payment processing services, customized advertising, bill collection and other business operation or related activities);
  3. when we do a business deal, or negotiate a business deal, involving the sale or transfer of all or a part of our business or assets. These deals can include any merger, financing, acquisition, or bankruptcy transaction or proceeding;
  4. for legal, protection, and safety purposes, to comply with our legal requirements, enforce our Privacy Policy or Terms, respond to claims that a listing or other content violates the rights of others, or to protect anyone’s rights, property or safety;
  5. to law enforcement or governmental agencies, or authorized third-parties, in response to a verified request relating to a criminal investigation or alleged or suspected illegal activity or any other activity that may expose us, you, or any other of our other Website users to legal liability;
  6. in an emergency. This includes protecting the safety of our employees and agents, customers, or any other person;
  7. to any government authority, agency and institution if and as required or permitted by applicable laws and regulations; and
  8. with those who need it to do work for us, whether employees, agents or otherwise.

We minimize the amount of Personal Data we disclose to what is directly relevant and necessary to accomplish the specified purpose.

If your Personal Data will be collected, used, disclosed or retained for any purposes not covered in this Privacy Policy, you will receive prior notification of the processing of your Personal Data for the new purposes and the details thereof.

UPDATED PERSONAL DATA

We take steps to ensure that the Personal Data we collect from you is accurate and up to date, and that you have the ability to access and make corrections to it which includes reviewing and updating your Personal Data by signing into your account and honoring any statutory right you may have to access, modify or erase your Personal Data.  Where you have a statutory right to request access or request the modification or erasure of your Personal Data, we can still withhold that access or decline to modify or erase your Personal Data in some cases in accordance with applicable laws, but will give you reasons if we do so.

Note that if you choose to ‘opt-out’ (as described below), withhold, block or request that we delete your Personal Data, you may not be able to receive the benefit of our goods and/or services.

PERSONAL DATA CHOICES

You may sign-up to receive emails or newsletters from us. If you would like to discontinue receiving this data, you may update your email preferences by replying to the email or clicking the “unsubscribe” link found in emails we send to you (if applicable).

Our marketing emails (if any) will tell you how to “opt-out.” If you opt out, we may still send you non-marketing emails. Non-marketing emails include emails about your accounts and our business dealings with you.

CONTACT US

You may send requests about your Personal Data to our contact information provided below. You can request to change your contact choices, opt-out of our sharing with others, and update your Personal Data.

Please direct any comments or questions you have about this Privacy Policy to us at EMAIL.

We appreciate your cooperation.